FAQs
GENERAL ENQUIRIES
WHAT ARE THE FRAGRANCES WE OFFER?
- Chilly Peppermint
- Lovely Lavender
- Rosemary Quartz
- Spicy Cinnamon
- Zesty Orange
WHAT DO WE USE TO PRODUCE OUR CANDLES?
Every single candle is made of all natural, toxic-free ingredients, and ethically sourced to ensure that the quality of our candles are one of the best. We mainly use soy wax, which is a cleaner vegan alternative to paraffin wax, creating a much cleaner burn and conveying our attitude towards sustainability. Not only that, soy wax stretches the time the candles are able to burn, making your purchase a worthy one.
We also use 100% cotton & paper wicks and therapeutic grade essential oils, which produces lesser smoke and giving your body the goodies it needs!
HOW DO WE PRODUCE OUR CANDLES?
Every single candle is homemade & handpoured by the 4 of us at one of our homes. We use candle making equipment such as a wax pouring pot, a digital thermometer, and wick stickers. We melt our wax in batches for quality control. Candles may be have a slight imperfection such as uneven wax surfaces.
HOW LONG DO OUR CANDLES BURN?
We set aside a candle to and trialed to see how long it would burn. If you follow our candle care tips & optimised the burning time for each session (3-4 hours each), you can expect your candle to burn at least 40 hours.
DO OUR CANDLES EXPIRE?
We wouldn't say expire but the candles' life would be affected by various factors such as temperature, sunlight, oxygen level, and how you store it. Therefore we suggest to store your candles away from direct sunlight, preferably in a cool & dry environment.
We recommend you to burn the candles within 4 to 6 months from the purchase date.
ABOUT US
We are a team of 4 individuals from Nanyang Polytechnic. This small business of ours is an integrated project for 2 of our modules. We first thought of making candles for our business idea and that is how the spark ignited.
We only offer candles of 5 different fragrances.
SHIPPING & DELIVERY
DELIVERY OPTIONS
Please opt for self-pick up @ NYP (preferably monday/Friday) if possible. This is because it is a more convenient option for us and you will not have to pay shipping costs if you opt for self-pick up!
We also offer a standard shipping option if you are not from NYP/unable to pick up @ NYP. The estimated delivery time is within 3 to 5 working days. We are partnering with J&T Express for all our shipping orders. You may experience an earlier/later delivery and please bear with us if you do experience late deliveries due to unforseen issues.
FOR SELF-PICK UP @ NYP ORDERS
If possible, collect from us on a Monday or Friday and near business blocks as we have on campus tutorials on these 2 weekdays, which is more convenient for us.
Please indicate your phone number in the "Order Special Instructions", we will be using it to contact you in case there are some changes for the pick up/we are unable to find you at the pick up area.
Please indicate in the "Order Special Instructions" section:
- Your name and phone number (we will call you if we are unable to find you)
- The preferred date and time of the collection.
- The preferred block and level of the collection.
For example:
John Tan 9812 7856
24 Jan 2022, 4pm
Block D, Level 4